Terms & Conditions

Effective Date: 02/13/2026
Business Name: Santo’s Tailor Shop & Dry Cleaning
Location: 1601 Sawtelle Blvd #103, Los Angeles, CA 90025; 14832 Magnolia Blvd, Sherman Oaks, CA 91403.
Phone: (424) 273-4155
Email: santostailorshop@gmail.com

By using this website or placing an order with Santo’s Tailor Shop & Dry Cleaning, you agree to the following Terms & Conditions.

1. Services

We provide tailoring, alterations, garment repair, and dry cleaning services.
All services are subject to item condition, fabric type, and feasibility.

2. Estimates & Pricing

  • Prices may vary depending on fabric, complexity, and garment condition.
  • Any quote provided online, by phone, or in person is an estimate unless confirmed at drop-off.
  • Final pricing is confirmed when the garment is inspected in person.

3. Turnaround Time

  • Standard turnaround times vary by service and workload.
  • Rush service may be available for an additional fee.
  • We are not responsible for delays caused by missing information, garment damage, or special materials required.

4. Fittings & Alterations

  • For best results, we recommend scheduling a fitting for formalwear and bridal items.
  • Alterations are based on customer requests and measurements taken during fitting.
  • Fit preferences are subjective, and we cannot guarantee satisfaction if instructions change after work begins.

5. Customer Responsibility

Customers are responsible for:

  • Checking pockets before drop-off
  • Informing us of stains, damage, weak fabric, or special garment requirements
  • Providing accurate contact information for order updates

We are not responsible for items left in pockets.

6. Pickup Policy

  • Customers must pick up garments within a reasonable time after completion.
  • Items not picked up after 30 days may be subject to storage limitations.
  • Items left for extended periods may be considered abandoned depending on circumstances.

7. Payment

  • Payment is due at pickup unless otherwise stated.
  • Some services may require a deposit (especially bridal or high-value garments).
  • We accept standard payment methods available in-store.

8. Refunds

Because tailoring and dry cleaning are customized services:

  • All sales are final once work has been completed.
  • If there is an issue, please contact us within 48 hours of pickup so we can review the concern.

We may offer adjustments or corrections if the issue is due to our workmanship.

9. Re-Cleaning / Re-Alteration Requests

If you believe an item was not cleaned properly or the alteration is incorrect:

  • Bring the item back as soon as possible
  • Do not wear or further modify the item before returning it
  • We will inspect and determine the best solution

10. Garment Risk & Limitations

Customers acknowledge that:

  • Some fabrics are delicate and may react unpredictably
  • Old garments may have weak seams, aging fabric, or hidden damage
  • Stains may not be removable even with professional treatment
  • Certain repairs may not be possible depending on construction

We will always use professional care, but we cannot guarantee results for every fabric or stain.

11. Lost or Damaged Items

We take great care with every garment.
If an item is lost or damaged due to our error, liability is limited to the fair market value of the item, not replacement value.

12. Website Use

All website content, photos, and branding belong to Santo’s Tailor Shop & Dry Cleaning and may not be copied or reused without permission.

13. Links to Third-Party Sites

This website may include links to third-party services (Google Maps, Google Reviews, etc.).
We are not responsible for their content, privacy policies, or services.

14. Changes to These Terms

We may update these Terms & Conditions at any time.
The latest version will always be available on this website.

15. Contact

If you have questions about these Terms & Conditions, contact us:

Santo’s Tailor Shop & Dry Cleaning
1601 Sawtelle Blvd #103, Los Angeles, CA 90025
📞 (424) 273-4155
📧 santostailorshop@gmail.com